Ed Morse Sawgrass Auto Mall is a J.D. Power 2023 Dealer of Excellence for the Customer Sales Experience
The J.D. Power Dealer of Excellence Program(SM) reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations. When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle. Take it from J.D. Power and our thousands of customers who are all Backed by Morse...
The J.D. Power Dealer of Excellence Program(SM) reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations. When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle. Take it from J.D. Power and our thousands of customers who are all Backed by Morse...
701 Reviews Found
Confirmed Sales Customer
Best car dealership I have ever been to hands down! Never once did they make me feel like they were just trying to make a sale. They truly cared to make sure I was happy and comfortable with my purchase. Would highly recommend to my family and friends!
Erica C.
MIAMI
Business Response
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
Yaniv our Sales man was professional and did a great job explaining all of the features in our new EV.
Mark L.
LAKE ARIEL
Business Response
Thank you for your feedback! We're so glad to hear that our staff provided you with great service. We appreciate your kind words and look forward to assisting you again in the future!
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Confirmed Sales Customer
Totally excellent. Everyone was pleasant to work with.
Karen V.
MIRAMAR
Business Response
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
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Confirmed Service Customer
Thank you so much -- being so understanding that Sandy was delayed.
Donald P.
DAVIE
Business Response
Hello Donald! Thank you for the excellent star rating! If you ever require any further assistance, don’t hesitate to call or visit us. Wishing you a fantastic day!
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Confirmed Service Customer
Great service from Giovanni, service time was really quick!
Joel C.
WESTON
Business Response
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care, Joel!
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Confirmed Service Customer
After a couple of scheduling hiccups, they were able to find a nice loaner for me while my vehicle was being repaired. Alberto was my Service Manager and only after having my vehicle for less than 3 days, he called to say it was ready. All is good so far, thanks Alberto.
Richard M.
DAVIE
Business Response
Hi Richard, thank you for sharing your experience! We are glad to hear that Alberto and the team were able to find a suitable loaner and get your vehicle repaired quickly. It's always great to have excellent service during a stressful time. If you need anything else, feel free to reach out!
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Confirmed Sales Customer
Quick, simple interaction, knowledgeable staff, great selection of vehicles. Great deal'happy day shut up.
Richard M.
BOCA RATON
Business Response
Hello Richard! We truly appreciate your feedback! Thank you for recognizing our efforts in providing great service. If you have any suggestions or further thoughts, we’d love to hear them!
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Business Response
Hi Ronnie, thank you so much for your high rating. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
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Confirmed Service Customer
came in with a major issue on my 2019 Traverse and Matt handled it like a Champ.
Cynthia M.
CORAL SPRINGS
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know. Have a great day!
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Confirmed Service Customer
Alberto was great and very informative
William N.
SOUTHWEST RANCHES
Business Response
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We hope to be of service to you again in the future, we are happy to help!
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Confirmed Service Customer
They do good work and provide exceptional customer service.
Yuro R.
DAVIE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Yovany is excellent to deal with in the service department.
Jay W.
PLANTATION
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
I had a fantastic experience at Ed Morse thanks to Humberto. He was incredibly knowledgeable, patient, and helped me find the perfect car within my budget. The entire process was smooth and stress-free, and I highly recommend this dealership and Humberto and the Finance manager, to anyone looking for a new car 100/10!!!!
Wilrory P.
POMPONO BEACH
Business Response
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We appreciate your recommendation and look forward to assisting you again in the future!
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Business Response
Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Took all day over 5 hours to do first service tire rotation and check EV. I had to be one checking status. no one came to update me on time. Very Very disappointed asked no less than 4 times last time when handed keys Did they add air to tires? Recommended is 42 Lbs. the My Chevrolet showed 36 37 36 and 35 when drove home checked and was still in hi thirties. My excuse was it is an Electric vehicle, and we don't have that many that can work on them.?? Then as leaving was informed next time you bring in you already know its and Electric Vehicle and will take longer??? I took my Lyriq ad got same service done in less than 2 hours. The whole process started bad get there had made an appointment online and was not in system. Excuse sometimes the system runs late??? Computer running late Hmm. Then sure enough at 2 38 pm I get text telling me that my appt was scheduled for 1035 am and they have reserved my spot. Since I spent 5 plus hours because was told about two hours. I was assured your car is next you can see right there they are waiting for the machine to get free? I looked a few hours later car had not moved however the waiting are cleared out three times. Really bad service for me and I never got proper air put in my tires. I could go on but why bother. Would give you a zero but not an option wasted a while day.
Miguel A.
MARGATE
Business Response
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Excellent professional and client service from Jose
Luz E.
WESTON
Business Response
Wow, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Like the scheduling on line as well as timely oil change.
Lori K.
Margate
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!