Ed Morse Sawgrass Auto Mall is a J.D. Power 2023 Dealer of Excellence for the Customer Sales Experience
The J.D. Power Dealer of Excellence Program(SM) reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations. When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle. Take it from J.D. Power and our thousands of customers who are all Backed by Morse...
The J.D. Power Dealer of Excellence Program(SM) reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations. When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle. Take it from J.D. Power and our thousands of customers who are all Backed by Morse...
689 Reviews Found
Confirmed Sales Customer
Daniel Fernández is amazing salesperson very professional
Alberto C.
WEST PALM BEACH
Business Response
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
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Confirmed Sales Customer
We truly had a great experience at Sawgrass. Randy and Alex were very easy to work with.
Mark I.
PUNTA GORDA
Business Response
Hi Mark! We're particularly proud of our staff's commitment to customer service, so it's great to hear that it shines through. Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hi there, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
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Business Response
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
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Business Response
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
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Business Response
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Ed Morse Sawgrass Auto Mall and we hope to see you again soon!
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Business Response
Hi there, thank you for taking the time to leave a review for us at Ed Morse Sawgrass Auto Mall! We're looking forward to your next visit!
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Business Response
We're glad everything was completed quickly and to your satisfaction! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
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Confirmed Sales Customer
Daniel Fernandez is a great sales person at Ed Morse Chevrolet. He was able to get for me a vehicle from a different dealership based on my exact specs. Same with the rest of the dealership - just positive experiences across the board.
Yitzhak K.
FORT LAUDERDALE
Business Response
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Everything was amazing all the team that help us from the beginning to the end was really great 😊 I highly recommend this business also nitai, Randy the finance gentleman and John from the IT ( rep phone person ) were top notch I’m happy with my purchase. Thank guys !!!
Fidel M.
MIAMI SPRINGS
Business Response
Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Sales Customer
Muy buena atención, el Sr José Antonio Pablo lo recomiendo
Humberto C.
DORAL
Business Response
Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Sales Customer
Awesome experience! Highly recommend Ed Morse Sawgrass to all
Michael F.
DAVIE
Business Response
Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
Kelvin, Service Writer, did an exceptional job with my truck. Very informative and kept me informed.
Thomas K.
SUNRISE
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
The service person was awesome big help and very knowledgable.
Gilberto G.
MIAMI
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
The vehicle, with 27,000 miles, underwent an oil change, tire rotation, and inspection for an issue related to shifting into park. The advisor was courteous and attentive. However, it took a couple of days to receive follow-up on the approval from the fleet company. Additionally, tires with 50% tread remaining were requested and replaced without my consultation. The fleet company was incorrectly advised that the tires needed replacement and did not contact me to confirm if replacement was necessary. These tires had been inspected 5,000 miles earlier, with no recommendations or indications of an imminent need for replacement. In my opinion, the tires were replaced unnecessarily. I have previously visited this dealership with a different vehicle, but I will not return, nor will I recommend it within my company. Businesses should prioritize transparency and fair practices to attract and retain customers, rather than resort to one-time, unnecessary jobs costing $1,000.
Jorge C.
PEMBROKE PINES
Business Response
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Every experience I have had here has been outstanding. My service manager goes beyond my expectations every time with my vehicle. He makes it his responsibility to ensure all work is completed and the car is ready.
Carlos G.
TAMARAC
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thank you for choosing Ed Morse Sawgrass Auto Mall as your first choice for all your automotive needs! If you're ever in need of more help, please let us know!
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Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!