Ed Morse Sawgrass Auto Mall is a J.D. Power 2023 Dealer of Excellence for the Customer Sales Experience
The J.D. Power Dealer of Excellence Program(SM) reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations. When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle. Take it from J.D. Power and our thousands of customers who are all Backed by Morse...
The J.D. Power Dealer of Excellence Program(SM) reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations. When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle. Take it from J.D. Power and our thousands of customers who are all Backed by Morse...
771 Reviews Found
Business Response
Hi there, thank you so much for your positive comments about Ed Morse Sawgrass Auto Mall! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Love my service rep- Mathew- courteous and very professional
Kevin M.
PLANTATION
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Great experience, really good service advisors
Alejandro R.
DAVIE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Excellent service and very helpful staff.
Maria C.
HIALEAH GARDENS
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Ed Morse Sawgrass Auto Mall and we hope to see you again.
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Business Response
Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Nitai was great, really enthusiastic, even more knowledgeable was able to answer all questions
Bryan R.
SUNRISE
Business Response
We're glad everything was completed quickly and to your satisfaction! All Star Customer Care reviews@allstarautomotive.com
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Confirmed Sales Customer
It was great both Mike and RJ were super helpful and kind. Excellent customer service.
Jada V.
BOYNTON BEACH
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Ed Morse Sawgrass Auto Mall. Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Joseph Pierre, thanks again for taking the time to leave us this information about your recent visit. Hi, thanks for taking the time to leave a review.
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Business Response
Hello, we really appreciate your feedback! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ed Morse Sawgrass Auto Mall!
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Confirmed Service Customer
Mr. Alberto Salas/Service Consultant once again saved the day for me with his Professionalism and excellent Customer Service! I recently started noticing some shuddering while driving My 2019 C7 Grand Sport on the highway and local streets. Alberto told me it was probably going to be the torque converter. Sure, enough it was. I am very happy with the service and the Mechanics/Technicians that worked on my Corvette. I cannot thank enough Alberto in recommending an Extended Warranty Service just prior to my factory warranty expiring. Thank you, Alberto!
Pablo J.
MIRAMAR
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, we are so happy to read such a great review about Ed Morse Sawgrass Auto Mall! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
On my second vehicle from Ed Morse, one bought and now lease. I will for next vehicle return because of two people. Sales representative Mike Schil and now service supervisor Kelvin Canas. Kelvin addressed all my concerns professionally and put me at ease at the visit. Both are an asset to your dealership.
Anthony U.
SUNRISE
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
Kareem was friendly and welcoming from the moment we got to the dealership. He went above and beyond. Brady from finance was very friendly as well. The manager was less than that-I found him a bit abrasive and cocky, but in the end, I essentially got the deal I felt I deserved. I wish the whole process didn't have to take the entire day (approx 4.5-5 hours).
Melissa R.
FORT LAUDERDALE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We hope you have a great day!
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Confirmed Service Customer
The technical repair���s was done to my satisfaction.
Robert M.
PLANTATION
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know! We hope you have a great day!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Business Response
Hi there, thank you for taking the time to leave a review for us at Ed Morse Sawgrass Auto Mall. We're happy we could meet your expectations! Thank you again for leaving us this response!
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Confirmed Service Customer
Ed Morse Sawgrass sets the bar in terms of service.This is my 4th Ed Morse Sawgrass lease.
Kim P.
PLANTATION
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Very upset. I took my truck in because it left me stranded on the street. I had the truck towed to the dealership for Matt to TEXT me and tell me that my whole transmission broke and it was 10k to fix. I told him that I could not pay that he said that they would do a GM assistance plan and they told me 7k. I could not pay that either as we are in a hardship at the moment and 7k for a transmission is unbelievable. I don't understand how a chevy could break a transmission at 89k miles. The salesman whi sold me the truck told me 100k on the transmission then Matt tells me 60k. I went to get my truck back and Matt could not even help me with the diagnostic fee so I had to pay $150 for a tow back to my house plus $350 for diagnostic fee that I don't even have so I had to put it on Sunbit to pay. Me and my wife have always done our service and always loyal customers. Now my truck is sitting in front of my house and I have to keep paying monthly payments and insurance for a vehicle that I cannot drive or have the money to fix. And then they try to get a salesman to put me in another Chevy. Ridiculous. I don't even know what I am going to do so NO my experience was not good.
Richard Z.
SUNRISE
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Excellent, Alberto is a great person. he provides me Uber when the repair will take longer. Thanks
Juan R.
SUNRISE
Business Response
Hello, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
I had a squealing noise when I brought my car in and when I picked it up the squealing noise is still there. I have called and keep being told I'll get a call back, but nothing. Very disappointed. I'm going to have to bring my car somewhere else from now on
Patrick B.
MARGATE
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.