Ed Morse Sawgrass Auto Mall is a J.D. Power 2023 Dealer of Excellence for the Customer Sales Experience
The J.D. Power Dealer of Excellence Program(SM) reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations. When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle. Take it from J.D. Power and our thousands of customers who are all Backed by Morse...
The J.D. Power Dealer of Excellence Program(SM) reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations. When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle. Take it from J.D. Power and our thousands of customers who are all Backed by Morse...
785 Reviews Found
Confirmed Service Customer
On my second vehicle from Ed Morse, one bought and now lease. I will for next vehicle return because of two people. Sales representative Mike Schil and now service supervisor Kelvin Canas. Kelvin addressed all my concerns professionally and put me at ease at the visit. Both are an asset to your dealership.
Anthony U.
SUNRISE
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
Kareem was friendly and welcoming from the moment we got to the dealership. He went above and beyond. Brady from finance was very friendly as well. The manager was less than that-I found him a bit abrasive and cocky, but in the end, I essentially got the deal I felt I deserved. I wish the whole process didn't have to take the entire day (approx 4.5-5 hours).
Melissa R.
FORT LAUDERDALE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We hope you have a great day!
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Confirmed Service Customer
The technical repair���s was done to my satisfaction.
Robert M.
PLANTATION
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know! We hope you have a great day!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Business Response
Hi there, thank you for taking the time to leave a review for us at Ed Morse Sawgrass Auto Mall. We're happy we could meet your expectations! Thank you again for leaving us this response!
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Confirmed Service Customer
Ed Morse Sawgrass sets the bar in terms of service.This is my 4th Ed Morse Sawgrass lease.
Kim P.
PLANTATION
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Very upset. I took my truck in because it left me stranded on the street. I had the truck towed to the dealership for Matt to TEXT me and tell me that my whole transmission broke and it was 10k to fix. I told him that I could not pay that he said that they would do a GM assistance plan and they told me 7k. I could not pay that either as we are in a hardship at the moment and 7k for a transmission is unbelievable. I don't understand how a chevy could break a transmission at 89k miles. The salesman whi sold me the truck told me 100k on the transmission then Matt tells me 60k. I went to get my truck back and Matt could not even help me with the diagnostic fee so I had to pay $150 for a tow back to my house plus $350 for diagnostic fee that I don't even have so I had to put it on Sunbit to pay. Me and my wife have always done our service and always loyal customers. Now my truck is sitting in front of my house and I have to keep paying monthly payments and insurance for a vehicle that I cannot drive or have the money to fix. And then they try to get a salesman to put me in another Chevy. Ridiculous. I don't even know what I am going to do so NO my experience was not good.
Richard Z.
SUNRISE
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Excellent, Alberto is a great person. he provides me Uber when the repair will take longer. Thanks
Juan R.
SUNRISE
Business Response
Hello, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
I had a squealing noise when I brought my car in and when I picked it up the squealing noise is still there. I have called and keep being told I'll get a call back, but nothing. Very disappointed. I'm going to have to bring my car somewhere else from now on
Patrick B.
MARGATE
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Hello, thank you for your kind words and this wonderful review! Thank you again for choosing Ed Morse Sawgrass Auto Mall and we hope to see you again.
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Confirmed Service Customer
Scott Supko is my service rep. He���s the best. Wouldn���t bring my vehicles anywhere else.
Andrew S.
TAMARAC
Business Response
Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Dropped off vehicle for an oil change and fuel filter change, I was told it would take 1 to 1.5 hours I was there for 4 hours for a simple oil change
James B.
FORT LAUDERDALE
Business Response
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Mr. Salas was great. He was very courteous and professional. He made the process very smooth.
Alfonso T.
COOPER CITY
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ed Morse Sawgrass Auto Mall! Thank you again for leaving us this response!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Great service as always.. Alberto in the service department was exceptional.
James G.
SUNRISE
Business Response
Hi, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ed Morse Sawgrass Auto Mall. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Ed Morse Sawgrass Auto Mall and we hope to see you again soon! Hi, thanks for taking the time to leave a review.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!